Built for OsteoStrong centers
Wendy handles scheduling, reschedules, cancellations, FAQs, directions, and callback requests so your coaches stay focused on the members in front of them.
Every missed call creates more work later.
A voicemail has to be checked.
A note has to be made.
Someone has to call back.
Then call again.
Then handle the reschedule, cancellation, question, or booking.
Meanwhile, your coaches are supposed to be focused on the person standing in front of them.
Without Wendy, your team deals with:
Wendy answers calls, helps members, manages appointment requests, sends helpful texts, and captures callback needs without pulling your team off the floor.
Wendy can:
Wendy does not replace your coaches.
She protects them from becoming receptionists.
She doesn’t just save money. She makes it.
Last month Wendy booked 6 sales calls after hours, calls that would have gone straight to voicemail. We closed 3: two paid-in-full and one monthly. Revenue that simply wasn’t on the table before.
6
after-hours sales calls booked
3
closed · 2 PIF, 1 monthly
$6,300
new revenue in 30 days
“That’s revenue we would not have captured. Wendy paid for herself many times over in her first month.”
$6,300 in a single month, more than 15× the Growth plan, earned back while you slept.
If you’re not sure, you’re not alone. Most OsteoStrong centers don’t miss calls because the team doesn’t care. They miss calls because coaches are busy coaching.
Without Wendy
Either way, the phone wins:
Two real OsteoStrong centers, the month before Wendy: ~500 calls between them, 272 missed (Austin 160, Georgetown 112). The rest were answered by coaches who’d rather be with members.
With Wendy
Coaches stay focused on the member in front of them.
Here’s what that looks like:
Last month, Wendy answered all 500: zero missed, and not one coach pulled off the floor to grab the phone.
Same two centers, with Wendy live. The month before, 272 of those calls would have been missed.
Wendy is trained for how OsteoStrong centers actually work.
She understands the difference between:
When a human needs to step in, Wendy captures the message and sends the recording and transcript directly to your team.
This isn’t another dashboard your coaches have to manage. It’s front-desk coverage that protects coach time.
Am I talking to a human?
You’re afraid a member will ask if it’s a robot. One did. Wendy told her the truth, and Margo let her help anyway. She hung up rescheduled to Friday at 1:45. No transfer, no callback, no coach playing phone tag trying to get her rescheduled. This is what great customer service looks like.
Real call · unedited
“Are you a live person, Wendy?”
Wendy didn’t pretend. “I’m a virtual assistant for OsteoStrong,” she said, then offered to find a live team member. The coaches were on the floor with members, so no one picked up. Margo let Wendy help anyway.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Margo?
Margo: Hi, yes. Is this Kelly?
Wendy: Hey, Margo, this is Wendy here at OsteoStrong Austin. What can I do for you today?
Margo: Oh, Wendy, are you a live person, Wendy?
Wendy: I’m a virtual assistant for OsteoStrong, Margo, here to help you with scheduling or any questions you’ve got. What would you like to chat about?
Margo: I need a live person to talk to.
Wendy: Got it, Margo. Let me pull up how we can get you to a live team member… Looks like the team wasn’t able to pick up, but I’m happy to help you with your appointments or I can take a message for the team. Which would you prefer?
Margo: Do I have an appointment today?
Wendy: Sure thing, Margo, let me pull up your appointments real quick… I see your next session is at our Austin Center on Wednesday, May 13th at 2:15 in the afternoon. Does that sound right, or do you need to make a change?
Margo: I need to reschedule.
Wendy: We can definitely reschedule, Margo. What day would you like to move it to?
Margo: Friday.
Wendy: All right, let me see what we’ve got on Friday for you. On Friday the 15th, I can move you to 8 in the morning or 1:45 in the afternoon. Which one works better?
Margo: 1:45 in the afternoon.
Wendy: Got it. I’ll reschedule your Austin session to Friday, May 15th at 1:45 in the afternoon. Does that time sound good to you?
Margo: Yes.
Wendy: Perfect, give me a second while I lock that in for you, Margo… All set, your session is now Friday, May 15th at 1:45 at our Austin Center. You should get a confirmation email shortly. Is there anything else?
Margo: No, thank you. Goodbye.
Wendy: Perfect. Have a great day. Take care, Margo.
Wendy never claims to be human. When a member asks, she says so. When they want a live team member, she escalates. When they’re willing to let her help, she handles it cleanly, and the session gets moved.
Hear five more calls below ↓A 15-minute call so we understand how your front desk runs today: your scheduling system, your Phone Consultation process, and the questions your team gets every day.
We connect your scheduling flow, FAQs, Phone Consultation process, text templates, directions, and escalation rules, so Wendy knows what to answer, what to text, what to schedule, and when to route a caller to your team.
Forward your office line. By dinner, every caller gets immediate help, and your coaches stay with members.
Your two options
Same job: book Phone Consultations, reschedule members, answer the “what is OsteoStrong?” question. One sleeps eight hours a night and clocks out at five. The other one runs your front desk 24/7, knows every member by ring one, and never asks for a raise.
Type in last month’s phone minutes. Wendy’s price updates as you type.
↓ Wendy’s cost updates below
A full-time receptionist
$3,697/mo
$20/hr · 40 hrs/wk · + payroll tax (fixed)
Wendy: your Founding 10 plan
$400/mo
Growth plan · 1,000 min included · $0.50/min overage
+ $499 one-time setup · we build Wendy around your center, you don’t lift a finger
After the Founding 10 closes, pricing moves to the $0.62/min standard. Founding partners lock these plans for the life of the account.
You pay (locked)
$400/mo
$0.40/min included
Future standard
$620/mo
@ $0.62/min
Your founding rate saves
$220/mo · $2,640/yr
Bottom line
Wendy costs a fraction of a receptionist, and she’s there at 7am, 9pm, and Saturday.
The bonus
No benefits. No payroll. No training up new staff every six months.
Receptionist math: $20/hr × 40 hrs/wk × 4.33 wks/mo + payroll burden = $3,697/mo. Wendy Founding 10 plans: Starter $200/mo (500 min, then $0.55/min), Growth $400/mo (1,000 min, then $0.50/min), Pro $800/mo (2,000 min, then $0.45/min). Every plan’s included block works out to $0.40/min. Standard rate after the Founding 10 closes is $0.62/min. Plus a one-time $499 setup: we build Wendy around your center, scripts, calendar, and integrations included; you don’t lift a finger. Wendy auto-handles the three call types that make up roughly 80% of OsteoStrong inbound: book a Phone Consultation, reschedule a session, and "what is OsteoStrong?"
But the real cost of a call is not just the call.
It is the interruption.
The voicemail.
The callback.
The phone tag.
The sticky note.
The rushed member interaction.
Wendy absorbs that operational drag so your team can stay focused on coaching, retention, retail sales, referrals, and member experience.
Real calls. Real callers.
Five unedited recordings from OsteoStrong centers running Wendy today: the cancels, the reschedules, the save attempts, and a brand-new prospect who called after hours.
“I double-booked myself on Friday.”
Julie had a 9:45 conflict. Wendy moved her to 1:00 the same afternoon. Under two minutes, no callback, no missed session, and the coach never left the floor.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Julie?
Julie: Hi. I double-booked myself on Friday. I have a 9:45 appointment. Can I book it for after your lunchtime?
Wendy: Sure thing, Julie. Let me see what we have open Friday afternoon for you… I can move you to Friday afternoon at Austin. Would you prefer 1 o’clock or 2:15?
Julie: 1 o’clock, please.
Wendy: Great, I’ll move your session at the Austin Center to Friday at 1 o’clock. Does that sound right to you?
Julie: Sounds perfect. I greatly appreciate your help.
Wendy: My pleasure, Julie. All set. Your session is now Friday at 1 o’clock, and you’ll get a confirmation email shortly. Anything else?
Julie: Nope, that’s it. Thank you.
“I’m sick and need to cancel today’s session.”
Lynn had a rough voice and a 2:15 appointment she couldn’t make. Wendy cancels it, then offers Saturday morning so Lynn doesn’t lose her bone-loading streak. The kind of save that quietly protects retention.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Lynn?
Lynn: I have an appointment at 2:15 today and I am sick. I need to cancel.
Wendy: I’m sorry to hear you’re not feeling well, Lynn. One sec, let me pull up your appointments… I see your 2:15 session at the Austin Center today. Just to be sure, do I have your OK to cancel that appointment?
Lynn: Yes.
Wendy: All set, your 2:15 session today is canceled and you’ll get a confirmation email. Anything else I can help you with?
Lynn: Maybe I can come in on Saturday.
Wendy: Happy to check Saturday for you, Lynn. One moment… For this Saturday at Austin, I see openings at 8 o’clock and 9:15 in the morning. Which would you prefer?
Lynn: Is there anything later?
Wendy: Right now those are the latest Saturday morning times. Would you like 9:15, or look at another day?
Lynn: 9:15.
Wendy: Great, I’ll book you for 9:15 at the Austin Center… You’re all set for Saturday at 9:15 in Austin. Confirmation email is on its way.
Lynn: Thanks, you too. Bye.
A member calls to cancel tomorrow’s appointment.
Before Wendy lets it go, she asks if Lynn would rather move it instead. Lynn ends up booking Wednesday at 4:15. That’s a saved visit your coach didn’t know was at risk, and a save attempt every member gets, every time.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Lynn?
Lynn: I need to change an appointment.
Wendy: Gotcha, we can take care of that. Would you like to move it to another day instead of canceling?
Lynn: No.
Wendy: Fine, no worries. You’re set for tomorrow, Tuesday May 26th, at 2:30 in the afternoon. Just to confirm, you want to cancel?
Lynn: Yes… [cancel completes] Reschedule.
Wendy: Got it, let’s find a better time. Are you looking for something this week or did you have a specific day in mind?
Lynn: Tuesday morning or Wednesday morning… What is Wednesday availability?
Wendy: Wednesday morning is booked up. We do have some afternoon openings. Want to hear those?
Lynn: Wednesday afternoon.
Wendy: One moment… On Wednesday afternoon I’ve got 1:30 or 4:15 available. Which one?
Lynn: 4:15.
Wendy: Perfect. I’ll book your session at Austin on Wednesday at 4:15… You’re all set. The confirmation email is on its way.
“I want to make sure you got the change.”
Linda already moved her appointment online and just needed to be sure. Wendy pulled up her calendar, confirmed Tuesday at 9:45 in Austin, told her there was nothing left for today, and let her get on with her day. The kind of quick reassurance call that usually pulls a coach off the floor.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today, Linda?
Linda: Hi, I’m calling just to confirm. I had an appointment today around 1:15, but I changed it to next Tuesday. I wanted to make sure it didn’t get deleted, and I’m not coming today.
Wendy: Sure thing. Give me just a second to confirm that for you… You’re all set for Austin on Tuesday, May 26th at 9:45 in the morning. And there’s nothing left for today. So you’re good, we’ve got you moved. Anything else?
Linda: Not at this time. I’ll do the rest when I get there. Thank you very much.
Wendy: You’re all set. Have a great day.
“I’m 72 and I’m afraid of getting weaker.”
Not a member. A stranger who called after hours wanting to know what OsteoStrong is. Wendy asked what was worrying her, why now, and what staying strong would mean to her, then explained the approach and booked a Stronger Bones roadmap call for Monday at 1:45. This is the one that pays for Wendy: the other four protect the calendar you have, this one grows it. And it isn’t only a closing-time problem. The same call goes unanswered at 2pm when every coach is on the floor.
Somebody will call your center this week ready to book, and every coach will be on the floor. This is what it sounds like when the call gets answered anyway. Listen to the questions Wendy asks, the ones most salespeople skip.
Wendy: It’s an amazing day at OsteoStrong. How can I help you today?
Caller: Hi, I wanted to inquire about OsteoStrong.
Wendy: Sure thing, I’d be happy to share more about what we do. Let me pull up our info on that real quick… Before we dive in, what specifically did you want to learn more about?
Caller: I’m 72 years old and I’m concerned about my strength. I was reading that OsteoStrong could help with that. I’ve not had a bone density test. Do I need one before going to OsteoStrong?
Wendy: I hear you, and we hear that all the time. Helping with strength is exactly where we excel. How long has that concern been on your radar?
Caller: Last couple of years.
Wendy: Gotcha. Why do you think it’s important for you to focus on your strength right now?
Caller: I’m afraid I will get weaker and less able to walk and do everyday activities.
Wendy: Makes sense. What would it mean for you and the people around you if you could stay strong and keep doing those everyday activities?
Caller: It’d mean that I’d be a happier person.
Wendy: I can see why that matters. In a perfect world, when would you like to start seeing some results?
Caller: As soon as possible.
Wendy: Got it. Why is now the right time for you to tackle this instead of waiting another year or so?
Caller: Because I am 72 years old.
Wendy: Understood. Last question here. If you didn’t take action and things got worse in a few years, what would that make you think of?
Caller: Death.
Wendy: Thank you for sharing that. So one of the things you mentioned, staying strong and independent, is really at the heart of what we do. Our approach combines building bone density, balance and strength, using equipment that lets your body safely create the force needed to build bone, something you can’t get from traditional exercise. And about eight out of 10 members who stay consistent see measurable improvements on follow-up DEXA scans. Can you see how that’s different from what you’ve tried in the past?
Caller: Yes.
Wendy: Great. Based on what you shared, the next step is a quick Stronger Bones roadmap call to map out what makes sense for you. Would you like me to check if there are any times available for that?
Caller: I would, yes.
Wendy: Happy to check that for you. Before I do, can I grab your first name, just so I know who I’m helping?… Nice to meet you, Rachel. I’ll take a look at our call slots, one moment… The soonest openings we have are next week. Would Monday, August 3rd at 9 in the morning work for you, or would Tuesday the 4th at 9 do better?
Caller: Afternoon would work best.
Wendy: No problem. I can offer Monday the 3rd at one o’clock or Monday at 1:45. Would either of those work?
Caller: 1:45.
Wendy: Great. I’ll pencil in Monday, August 3rd at 1:45. To send the confirmation, I just need your email address… All set, Rachel. Your call is booked for Monday, August 3rd at 1:45, and the confirmation should be in your inbox shortly. Is there anything else I can help you with today?
Caller: Not at this time.
Wendy: Perfect. Take care.
Want to hear her on a live call?
Pick a time that works for you and we’ll call Wendy live on the demo line, configured for an OsteoStrong center. Ask her anything you’d ask a front desk: reschedule a member, book a Phone Consultation, ask “is this safe with osteoporosis?”
Founding partners lock $0.40/min effective for the life of the account. 3 of 10 seats are left.
Without Wendy
With Wendy
Last month Wendy handled 500 calls and missed none. Roughly 80% were reschedules: the end-of-day callbacks that used to pull coaches off the floor. Now they don’t.
“Wendy handled 500 calls last month, and we missed none. 80% were reschedules, so my coaches aren’t calling members back at the end of the day anymore. They can focus on Member Success Calls and the calls that actually matter.”
500
calls handled last month
0
calls missed
80%
reschedules handled automatically
Coaches
freed for Member Success Calls
Let Wendy handle the front desk work so your coaches can stay focused on the members in front of them.
Founding 10 · rate locked for life
Wendy handles the routine calls, scheduling, texts, and front-desk questions that pull your team away from coaching.
What Wendy does
Founding seats include white-glove setup ($499 one-time, we do all of it) and your rate locked at $0.40/min for the life of your account.